6 in 10 customers never get a reply while they are still ready to buy.
40
get an answer in time and go on to buy
60
wait, give up, and spend the money elsewhere
Never miss a customer.Never lose a sale.Booked. Paid. Remembered.
Kundi is an AI agent that talks to your customers in your own words, in over 100 languages, around the clock, on WhatsApp and your website. It takes the order, collects Mobile Money, remembers what matters, and tells you what customers keep asking for.
- Talk
- Sell
- Get paid
- Know your business
Incoming
live- AminaTable for Thursday?answered 4s
- JeanDo you deliver to Chic?answered 11s
- ClaireStill have the indigo tote?answered 2s
Five apps, one thread
9:41
‹AAtelier Kigalionline
Do you have anything vegetarian? And how late is the kitchen open on Thursday?7:02
Message
Captured overnight
0RWF
across 0 conversations, while the team was offline
91%
handled without a person
Paid on MoMo, settled to your own line
Every channel, one thread
0 RWF
captured overnight
Built for businesses that already sell in chat
RestaurantsRetail shopsSalonsHotelsPharmaciesClinicsGymsDelivery kitchensTour operatorsBoutiquesRestaurantsRetail shopsSalonsHotelsPharmaciesClinicsGymsDelivery kitchensTour operatorsBoutiques
Backed and supported by
CMU-Africa Innovation Hub
250 Startups
AWS for Startups
Bytelex Advocates
The problem
Most lost sales are messages nobody answered.
Not bad food, not bad prices. A customer asked, waited, and bought from whoever replied first.
Businesses lose around 0 RWF a month to enquiries they never answered, or answered too late.
Nobody tells you they left. They just stop writing.
Waiting for a reply
0min
Waiting0 replies sent
Message
How it works
The agent answers, then closes the sale.
It reads the question, answers in plain language from what you sell, and carries the same conversation through to payment. All three demos below work, so try them.
01Browse and orderWhatsApp
What is good tonight if I do not eat pork?7:02
Nothing on tonight's menu contains pork. The beef brochettes are what most people order, and the jollof is good for sharing.
1 item6,500 RWF
Message
No keyword matched this. The agent read the question, checked what you sell, and answered.
02Book and holdWebsite chat
Anything free Saturday? We check in late, around 9pm.4:18
Late check-in is fine, reception is open until midnight. Three rooms are still free for Saturday.
Deposit to hold45,000 RWF
Write a message
It answered the late check-in question from your business profile before offering a room.
03Get paid in the chatWhatsApp
I will take the indigo one. Can I pay with MoMo, and is delivery extra?11:40
Yes to MoMo, and delivery inside Kigali is free on orders over 30,000 RWF, so yours is covered.
Payment request38,000RWF
Indigo handwoven tote · 1 item
11:41
Message
It applied your delivery rule, then sent the payment request in the same thread.
Day to day
The work Kundi takes off your team.
Messages scattered across apps, customers writing in half a dozen languages, people who have to reintroduce themselves, voice notes nobody plays, and requests that need a real person.
01
One inbox
Every channel in one inbox.
Customers write from whichever app they already have open. Checking each one separately is how messages get missed, and a missed message is a lost order.
- Every channel arrives in the same list
- Customer history follows the person across apps
- Nothing sits unread in an account nobody checked
Where customers write from
Kundi
Your inbox
2 new- AAminaCan we book for 4 on Friday?replied
- CClaireIs the indigo tote still in?replied
02
Languages
Answered in the language they wrote in.
Customers write in whatever language is easiest for them, and often mix two in one message. Kundi reads it, replies in the same language, and keeps your wording and your prices.
- Over 100 languages, no setup and no separate agent
- Handles Kinyarwanda, French and English mixed in one message
- Your team reads the thread in whichever language they prefer
Mufunguye ku Cyumweru?9:12
Kinyarwanda detected
Yego, kuva 10:00 kugeza 16:00.
Message
+100 more
03
Customer memory
It remembers who it is talking to.
A returning customer never starts from zero. Past orders, preferences and spend are on the screen before the first reply goes out, on your website as well as WhatsApp.
- Every order and question kept against the person
- Preferences carried between visits and channels
- Your team sees the same record the agent does
Returning visitor recognised
Hi, can I get my usual for tonight?12:04
Welcome back, Amina. Beef brochettes with no chilli, terrace table at 7:00 PM, the way you had it last time?
Yes please12:04
Order repeatedNo questions asked twice
Write a message
AUAmina UwaseCustomer since 2023
- Orders
- 7 since March
- Usual
- Brochettes, no chilli
- Spend
- 184,000 RWF
- Prefers
- Terrace seating
Built from her conversations. Nobody typed this in.
04
Voice notes
Voice notes turned into bookings.
Voice notes are how a large share of customers prefer to write. They go unanswered during service because playing them takes time nobody has.
- Transcribed in the language the customer used
- Booking details extracted: how many, what day, what time
- Answered without anyone pressing play
A 14 second voice note
0:00
Written out
Press play. The words appear as it listens.
Party
·
Day
·
Time
·
The booking is pulled out of the words, not typed by you
05
Handoff
Hand the chat to a person.
Kundi flags what it should not answer on its own. One tap moves the conversation to your team, with the whole thread already there.
- You set the rules for when it stops
- One button moves the chat to your team
- The customer never repeats themselves
KKundiAI agentAnswering automatically
Kundi AIDiane
AUAmina UwaseRegularCustomer since 2023 · 4 past orders
Table for 4 on Saturday at 7?6:40 PM
Kundi AIHeld. Table 4, Saturday 7:00 PM.6:40 PM
Can we bring our own wine? What is your corkage policy?6:41 PM
Policy question detected
Kundi confidence 38%. Corkage is not in your business profile. Waiting for a teammate. Amina sees no interruption.
Kundi is handling this chat
Full history kept on the customer recordHandoff in under 30s
A closer look
One feature at a time.
Swipe through the deck, then open the full list.
Conversations
Answers in seconds, at any hour
Questions about price, stock, hours and delivery are answered the moment they arrive, in whichever of 100+ languages the customer wrote in.
Do you open on Sunday?
Yes, 10:00 to 16:00.
answered in 3 seconds
Swipe to see the next feature
Features
Everything Kundi does.
Conversations, orders, customers and the reporting built on them. All of it is included in early access.
AI customer responses
Answers questions on WhatsApp and your website in over 100 languages, around the clock.
FAQ handling
Opening hours, location, delivery areas and policies answered from your business profile.
Shared inbox
Every conversation from every channel in one list, with the full history beside it.
Human handoff
Rules decide when the AI pauses and passes a thread to your team, with context attached.
Coming next
Voice note transcription
Voice messages written out and turned into bookings without anyone pressing play.
Product and menu browsing
Customers browse what you sell inside the chat, with prices and current availability.
Order capture
Orders, bookings and holds taken in the conversation and recorded against the customer.
Mobile Money payments
MTN MoMo requests sent in the chat. Funds settle to your merchant line, never to Kundi.
Customer history
Every past order, question and preference attached to the person you are talking to.
Missed demand
What customers asked for that you do not sell yet, counted and ranked each week.
Frequent requests
The questions and items that come up most, so you know what to stock and staff for.
Peak engagement
The hours and days your customers actually message, mapped across the week.
Customer profiling
Who buys what, how often they return, and which threads are worth following up.
Dashboard and analytics
Conversations handled, orders captured, revenue collected and response times.
Business profile
Hours, locations, policies and documents the AI answers from. Change it once, applied everywhere.
Agent configuration
Turn the agent on or off, set handoff rules, and choose when payments are requested.
Agent simulation
Test the agent against real questions before customers ever see it.
Deployments
Connect WhatsApp and add the chat to your website from one place.
Coming next
Mobile application
Answer, approve and check the numbers from your phone while you are on the floor.
Every feature is included during early access. Nothing here is billed separately.
Explore every feature→Intelligence
What your orders and chats add up to.
Kundi reads your conversation and order history together and reports what is worth acting on. Pick a report.
Yesterday, outside opening hours
0RWF
collected from 0 conversations that nobody on your team opened.
0
Orders closed by AI
0
Passed to a person
0s
Median first reply
Handled without a person
0%of all conversations
Your team only sees the nine percent that genuinely needs them.
What are customers asking for that I do not sell?
22 customers asked for vegan brochettes this week.
Kundi had to decline 51 requests across four items that are not on your menu. Each one was a customer ready to order.
- Vegan brochettes22
Requested, not available
- Gluten free bread14
Requested, not available
- Family platter9
Requested, not available
- Kids portion6
Requested, not available
Customers
Who buys from you, and how often
328 customers this quarter
Three or more orders. They spend 2.4 times more per order than first timers.
Regulars who have stopped ordering
422,500 RWF of past spend between them
- AAmina U.7 orders · last 38 days ago184,000RWF spent
- JJean B.5 orders · last 41 days ago96,500RWF spent
- CClaire M.4 orders · last 52 days ago142,000RWF spent
Questions owners ask before they start.
What does Kundi do?
Kundi answers customers on WhatsApp and on a chat for your website. It handles questions, walks people through what you sell, takes bookings and orders, and keeps one inbox so your team can step in.
Which channels does Kundi support?
WhatsApp and your business website. The same menu, hours, and history apply to both. Instagram and Messenger are not in this first release.
What kind of business is Kundi for?
Any business that already sells in chat. Restaurants, shops, salons, clinics, gyms, hotels, tour operators. If customers message you to ask, book, or buy, Kundi fits. First in Kigali.
Can Kundi qualify sales leads?
Yes. It asks what the customer needs, remembers returning people, and flags high-intent threads (a booking tonight, a large order this weekend) so you know which chats to prioritize.
Can Kundi show live inventory and prices?
Yes, from what you put in Products. Add what you sell once and customers can browse items, prices, and availability inside the chat. Live POS or booking-system sync comes later.
Which tools does Kundi connect with?
WhatsApp, your website chat, and MTN MoMo or Airtel Money for payment prompts. Other tools are on the later list.
Can customers pay through Kundi?
Yes. Kundi can send an MTN MoMo or Airtel Money prompt in the conversation. The customer pays on their phone. Money settles to your merchant line, not to Kundi.
Can Kundi send WhatsApp marketing campaigns?
It can write customers who have not bought in a while: a quiet Tuesday, a reminder, a simple offer, from the same thread. Full broadcast campaigns come after this release.
Which languages does Kundi support?
Over 100 languages, including Kinyarwanda, French and English, and the way people mix them inside one message. Customers write however they normally write, and get an answer in the same language.
Can my team take over a conversation?
Yes. Handoff rules pause Kundi for a special request, a large order, a regular customer, or anything you flag. Your teammate gets the full history, not a blank chat.
How do I build my agent?
Request access with your email. When the workspace is ready, you add your hours, what you sell, and your handoff rules, then go live on WhatsApp and your website.